Privacy Policy

RBZ Climate Solutions Inc. (“we”, “our”, or “us”) is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect personal information necessary to operate our HVAC business, including:

  • Contact details (name, phone, email, service/property address)
  • Billing and payment information
  • Equipment details, service history, and property-related information
  • Identification details where required for financing or agreements
  • Any information you provide directly to us

2. Purpose of Collection

We collect and use your information for legitimate business purposes, including:

  • Providing HVAC installation, repair, maintenance, and emergency services
  • Managing service agreements, rentals, and maintenance contracts
  • Processing payments, financing applications, and credit-related services
  • Communicating appointments, estimates, and service updates
  • Complying with legal, regulatory, and safety requirements

Your consent is obtained where required, and you may withdraw consent subject to legal or contractual limitations.

3. HVAC Financing, Rentals & Contracts

Where you enter into financing, rental, or maintenance agreements:

  • Additional personal and financial information may be collected to assess eligibility
  • Information may be shared with third-party financing providers or payment processors
  • Contract performance, billing, and service records will be maintained for operational and legal purposes

4. Disclosure of Information

We do not sell personal information. We may disclose it only when necessary to:

  • Authorized employees, contractors, and service partners
  • Financing institutions and payment processors
  • Legal authorities where required by law or to protect our rights

Information may be processed or stored outside Ontario or Canada, and may be subject to foreign laws.

5. Cookies & Website Use

Our website uses cookies and similar technologies to:

  • Analyze website traffic and performance
  • Improve user experience and functionality
  • Support marketing and advertising efforts

By using our website, you consent to the use of cookies. You may manage or disable cookies through your browser settings; however, this may affect website functionality.

6. Data Protection & Retention

We implement reasonable physical, technical, and administrative safeguards to protect personal information. Information is retained only as long as necessary for business or legal purposes and is securely destroyed when no longer required.

7. Your Rights

Under PIPEDA, you have the right to:

  • Request access to your personal information
  • Request corrections if information is inaccurate
  • Withdraw consent where applicable

Requests must be submitted in writing, and identity verification may be required.

8. Limitation of Liability

While we take reasonable measures to safeguard your personal information, RBZ Climate Solutions Inc. cannot guarantee absolute security. To the fullest extent permitted by law, we are not liable for any unauthorized access, loss, or misuse of personal information resulting from circumstances beyond our control, including cyber incidents, third-party breaches, or system failures.

9. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website.

10. Contact Information

For privacy-related inquiries or requests:

RBZ Climate Solutions Inc.
Email: info@rbzclimatesolutions.com